Accessibility Policy

ReliAble Living® is committed to improving the lives of people with disabilities at home, work and in their communities.  By sourcing, providing, servicing and installing equipment to make any building, residential or commercial, a barrier-free environment. We help enable people to live and work independently with dignity.  We are here to help people in three main areas:

  1. Design and build environments that enable people with disabilities to live independently in their homes;
  2. Identify and remove barriers at work by customizing spaces that enable people to maintain their role in the workplace;
  3. Removing barriers that inhibit a business from providing equal access to their goods and services for everyone, creating a positive experience for the consumer and the business.

Mission Statement

ReliAble Living® is committed to working to improve access and opportunities for people with disabilities by identifying, removing and preventing any barriers that may interfere with one’s ability to access our goods and services.  We will continue to maintain our best efforts to operate a barrier-free environment for everyone.

Barrier Identification

It is the obligation of each member of ReliAble Living® to be aware of, and help identify, potential and existing barriers to persons with disabilities.  Every reasonable effort shall be made to lessen or remove such barriers, and to provide equal opportunity for their customers to access the products and services of ReliAble Living®.  Where applicable, the management of ReliAble Living® may consult with persons with disabilities in the community in order to gather information and establish best practices for providing customer service to clients with a wide variety of disabilities.

Guiding Principles

When developing any policies, practices or procedures, the following four guiding principles must be considered:

(The following definitions are from the Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07.)


What does the principle of dignity mean?

Policies, practices and procedures that respect the dignity of a person with a disability are those designed to treat them as customers who are as valued and as deserving of effective and full service as any other customer.  They do not treat people with disabilities as an afterthought or force them to accept lesser service, quality or convenience.  Service delivery needs to take into account how people with disabilities can effectively access and use services and show respect for these methods.


What does the principle of independence mean?

In some instances, independence means freedom from control or influence of others – freedom to make your own choices.  In other situations, it may mean the freedom to do things in your own way.  People who may move or speak more slowly should not be denied an opportunity to participate in a program or service because of this factor.


What does the principle of integration mean?

Integrated services are those that allow people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers.  Integration means that policies, practices and Procedures are designed to be accessible to everyone, including people with disabilities.

Equal Opportunity

What does the principle of equal opportunity mean?

Equal opportunity means having the same chances, options, benefits and results as others.  In the case of services it means that people with disabilities have the same opportunity to benefit from the way you provide goods or services as others.  They should not have to make significantly more effort to access or obtain goods and services.  They should also not have to accept lesser quality or more inconvenience.

 Download ReliAble Living’s Accessibility Policies, Practices and Procedures CLICK HERE